Your Online Tutor

Privacy Policy

PRIVACY POLICY — YOUR ONLINE TUTOR

Business Name: Your Online Tutor
ABN: 64415751070
Last updated:16/02/2026
Contact Email: hello@Youronlinetutoring.com.au

Your Online Tutor (“we”, “us”, “our”) respects your privacy and is committed to handling personal information in a responsible manner.

This Privacy Policy explains how we collect, use, store and disclose personal information in connection with our tutoring services and website.

1) What Personal Information We Collect

We may collect personal information about:

Parents/Guardians

  • name
  • email address
  • phone number
  • billing and payment information
  • communications and correspondence

Child or Young Person (Student)

  • name
  • age
  • gender
  • year level and learning needs
  • academic goals and areas for support
  • possible work samples, reports and documents you provide
  • assessments, lesson notes, observations and progress information created during service delivery

Website Visitors

If you visit our website, we may collect limited technical information such as:

  • IP address
  • browser/device type
  • pages visited
  • general analytics data

2) How We Collect Personal Information

We collect personal information when you:

  • contact us by email
  • enrol or book tutoring services
  • provide learning documents (such as reports, plans, work samples)
  • communicate with us about tutoring sessions
  • receive invoices and make payments

We may also collect information during lessons (such as assessments, lesson notes and observations), as part of delivering the services.

3) Why We Collect Personal Information

We collect, use and store personal information for purposes including:

  • providing tutoring services
  • lesson planning, goal setting and progress monitoring
  • communicating with parents/guardians
  • issuing invoices and receiving payments
  • meeting legal obligations (including child safety and mandatory reporting obligations)
  • managing and improving our services

We do not sell personal information.

4) School Reports and Documents You Provide

If you provide unredacted school reports, work samples, or other documents, you confirm you are authorised to provide them to us for the purpose of tutoring and service delivery.

5) Disclosure of Personal Information (Who We Share It With)

We may disclose personal information only where necessary, including:

  • to tutors, contractors, or subcontractors engaged by Your Online Tutor, where required to deliver services
  • where authorised by the Parent/Guardian
  • where required or permitted by law (including mandatory reporting and legal requests)

We do not disclose personal information for marketing unless authorised by the Parent/Guardian.

6) Storage and Security of Personal Information

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Personal information may be stored:

  • on a password-protected computer used for business purposes
  • in cloud-based storage services (such as Google Drive or similar)
  • within business email systems used to communicate with parents/guardians
  • in tutoring records and lesson planning files

Access is limited to authorised persons who require access to deliver the services.

While we take reasonable steps to protect personal information, no method of electronic storage is completely secure and we cannot guarantee absolute security.

7) Overseas Storage (Cloud Services)

Some third-party service providers we use (including cloud storage and email providers) may store, process, or back up data on servers located outside Australia.

By providing personal information to us, you acknowledge that your information may be handled by these providers in overseas locations.

8) How Long We Keep Personal Information

We keep personal information only for as long as reasonably necessary to provide our services, manage records, meet legal obligations, and resolve disputes.

When personal information is no longer required, we take reasonable steps to delete or de-identify it.

9) Access and Correction

Parents/Guardians may request access to personal information we hold about them or their child/young person, and may request corrections if information is inaccurate, incomplete, or out of date.

Requests must be made by email. We may need to verify identity before responding.

10) Communication Method

To help keep records accurate and consistent, we generally handle official communication via email.

11) Website Analytics and Cookies

Our website may use cookies or analytics tools to understand website traffic and improve performance.

This information is usually collected in an aggregated or de-identified form.

12) Privacy Complaints

If you have a privacy complaint, please email us with:

  • your name
  • your child’s name (if relevant)
  • details of the issue

We will respond within a reasonable timeframe and attempt to resolve the matter.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

13) Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will be published on our website and will apply from the date it is posted.

14) Contact Us

For privacy enquiries, access requests, corrections, or complaints: